Straight answers about plans, access and responsibility

Yes. A configured Gmail connection can bring enquiries and attachments into SiteHQ, but manual upload remains available. You choose the source and check suggested facts before saving them.

No. Public examples use clearly fictional project information. They show product structure without exposing customer records or implying a customer endorsement.

No. Workers and visitors can use the project QR journey to read assigned information, acknowledge exact versions, sign in and sign out without a workspace account.

No. SiteHQ can prepare and control records. The customer and the relevant competent or authorised people must verify the real project, complete physical checks and approve the exact version.

Authorised users can use the available document and record download controls. Account-data export and closure requests follow a separate identity and scope check.

Principal contractor and subcontractor describe a responsibility on a project. Electrical, mechanical, roofing, groundworks and the other trade choices describe the work carried out. A company can have one role and several trades.

The existing project and records remain available. Starting another active project pauses until the current project is completed or the workspace moves to a plan with more capacity.

AI units are the published monthly allowance for supported assisted work. SiteHQ shows usage in the application and treats every allowance as finite.

Business and Enterprise are monthly subscriptions. Paid allowances apply only after a valid subscription is reconciled to the selected plan. Free needs no card and does not automatically convert to paid.

Use the authenticated billing portal or contact support for subscription help. Billing cancellation, workspace closure and deletion requests are separate actions with different checks and retention rules.